Head of Account Management - ISV Platform

The role

You will lead, own, and grow the US ISV book across NMI Payments and Money Movement. You will design the coverage model, lead a team of four channel account managers, and drive revenue, retention, and expansion for software partners.

What you will do

• Own revenue, retention and expansion for the US ISV book
• Build account plans to expand partner footprint across the platform
• Lead pricing, renewals and negotiations with large partners
• Identify and act on risks like falling volume or competitive threats
• Drive merchant activation and boarding inside partner platforms
• Help ISVs build and evolve their payments monetization strategy
• Defend the book against competitive displacement
• Run joint business planning with top partners
• Hire, coach and develop channel account managers
• Lead the migration and consolidation of partner books into a single coverage model

Required qualifications

• 10+ years in account management, partnerships or sales in payments, fintech or SaaS
• Real depth in ISV and embedded payments partners
• 5+ years leading account or partner managers, including hiring and building a team
• Strong knowledge of acquiring and processing economics
• Knowledge of how ISVs make money from payments
• Commercial confidence in pricing, renewals and complex negotiations with senior partner leaders
• Track record of leading teams to grow an existing book through retention, cross-sell and wider product adoption
• Operating discipline across forecasting, pipeline management, KPIs and Salesforce
• Experience partnering with Product and Engineering leaders to shape the roadmap

Nice to have

• Experience with ACH, RTP, FedNow or payouts platforms
• Experience leading account management through an acquisition or platform integration
• Exposure to verticals such as property, insurance, lending, healthcare or field services
• Experience managing partners on payfac, referral and wholesale ISV/ISO models

Benefits

• Remote first culture
• Competitive compensation and benefits
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition

Before you apply

• All offers of employment are made subject to receipt of satisfactory background and financial checks

About the company

NMI is a global leader in payment technologies that allows software and sales professionals to deliver payment innovations to their clients. The platform powers success for innovative tech created by SMBs, entrepreneurs and fintech startups.