Senior Customer Success Manager - Legal

The role

The Senior Customer Success Manager will manage a book of existing AmLaw 100 and Magic Circle law firms. This role involves driving retention, increasing usage, and developing stakeholder relationships.

What you will do

• Become an Octus expert with an understanding of the legal segment, products, services, and the sub-investment grade market
• Manage a book of legal accounts to understand business drivers and ensure product stickiness
• Develop key relationships and drive usage by educating subscribers on best practices and gathering feedback
• Expand the network of relevant contacts within each client
• Monitor key performance indicators and strategize outreach through emails, phone calls, and in-person meetings
• Work with Account Managers to support cross-sell and upsell opportunities
• Act as the voice of the customer when collaborating with sales, editorial, product, and tech teams
• Work with the sales team to develop account plans and share findings from client interactions
• Support other members of the Customer Success team globally by acting as a mentor
• Work closely with Customer Success Directors globally to strengthen the Legal segment

Required qualifications

• 8+ years of working experience in a customer facing role
• Excellent written and verbal communication skills
• A self-starter who is diligent and organized, but adaptable

Nice to have

• Experience in financial services and/or working with corporate law firms

Benefits

• competitive health benefits
• matched 401k and pension plans
• PTO
• generous parental leave
• gym subsidies
• educational reimbursements for career development
• recognition programs

About the company

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus.