Collections Portfolio Specialist

The role

The Collections Portfolio Specialist will conduct outbound and inbound collection and customer service calls to maintain delinquency and mitigate losses. This role involves resolving complex loan servicing issues and providing payment solutions to customers.

What you will do

• Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
• Comply with all federal and state specific laws that regulate collections and servicing activities.
• Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
• Investigate and resolve complex problems and issues associated with loan servicing.
• Advance win-win solutions to assist customers with payment extensions and refinance options.

Required qualifications

• HS Diploma or GED required
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays
• Honest with strong work ethic, unscheduled absences are rare, always punctual
• Basic understanding of finance/lending
• Working knowledge of Word and Excel
• Able to master use of web-based system of record (LoanPro) and available skip tools
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals
• Strong communication and negotiation skills along with excellent people skills and a strong customer service attitude
• Possess excellent written and verbal communications skills

Nice to have

• some college coursework a plus
• preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio
• Lease servicing experience a plus
• Bilingual English/Spanish a plus

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Recreational Safety Benefit
• Wellhub (Gympass) Wellness Benefit

About the company

Octane supports merchants throughout the sales cycle by connecting dealerships with high-intent buyers and providing loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners.