Title Specialist I

The role

The Title Specialist I performs administrative duties related to title management. This person will assist in title follow up and research, support title management teams, and answer customer questions.

What you will do

• Perform responsibilities in accordance with company competencies, compliance, regulatory and information protection requirements.
• Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
• Establish and maintain strategic and excellent relationships with internal sales team and dealer network.
• Review and remediate issues and exceptions.
• Communicate effectively and regularly via written and verbal communication for title management processes.
• Perform data entry and ensure documentation is maintained in an organized and secure manner.
• Administer title processes and lien perfection follow-up as needed.
• Field inbound and outbound communication and answer title-related questions.
• Ensure internal departments and external stakeholders receive prompt, efficient, courteous, and professional service.
• Maintain superior relationships with dealership partners, suppliers, and customers.

Required qualifications

• High school diploma or equivalent.
• Minimum two years of experience in vehicle title management.
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making.
• Experience with customer correspondence.
• Exceptional accuracy and attention to detail a must.
• Ability to solve difficult problems with effective solutions.
• Proficient verbal and written communication skills.
• Able to work well under pressure and continue to complete daily or regular tasks consistently.
• High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling.
• Working knowledge of MS Word and Excel.
• Must be detail oriented and have a strong ability to multitask.
• Excellent customer service skills.

Nice to have

• Minimum two years of experience preferably in auto finance or installment loan, specifically with focus in title management.
• Preferably within auto finance or installment loan servicing.
• Experience working directly with dealerships is a plus.
• Experience with Dealertrack and/or F&I Express is a plus.

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefits

About the company

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Octane is unlocking the power of financial products for merchants and consumers.