Vice President of Account Services

The role

The Vice President of Account Services owns the health, retention, and growth of existing client relationships. This person will lead and mentor teams while managing the business of existing accounts.

What you will do

• Co-leads the Account Team alongside the Chief Growth Officer
• Provides oversight and guidance to teams on multiple projects
• Provides mentorship and real time feedback to direct reports
• Serves as senior strategic advisor to existing top-tier clients
• Owns executive-level client relationships for health, satisfaction, and retention
• Sets strategic direction for client projects and account planning
• Manages stakeholder engagement
• Supervises client activations to ensure proper planning and execution
• Approves client MSAs and program SOWs
• Drives organic growth through upsell, cross-sell, and account expansion

Required qualifications

• 10+ years of experience in marketing, promotions, and events within a marketing agency
• Minimum 7 years in Account / Client services experience
• BA/BS in marketing, business administration, communications, or related field
• Strong communication skills
• Ability to build trust and respect through active coaching, communication, and listening
• Track record growing and managing client relationships with key stakeholders and C suite decision makers
• Superior presentation skills
• Ability to proactively identify issues and create solutions
• Ability to manage competing priorities, multiple commitments, and deadlines
• Self-motivated with the ability to work independently and in teams
• Ability to work in a collaborative manner both internally and with clients
• Excellent organizational and analytical skills

Nice to have

• experiential marketing experience
• Brand management experience
• MBA degree

Benefits

• medical/dental/vision insurance
• employer-paid basic life and personal accident insurance
• Annual Profit Sharing/Bonus Plan
• 401(k)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• PTO
• STD/LTD insurance benefits
• recovery days
• company offsites
• happy hours
• fitness challenges

About the company

OBE is a global marketing agency that brings brands to life through culture-shaping experiences. They have offices in Los Angeles, New York, San Francisco, and London.