AI Agent Engineer, Client Facing

The role

You will build, deploy, and optimize enterprise-grade Voice and Chat AI agents and AI Copilots. This hands-on, customer-facing role involves managing the end-to-end lifecycle of AI solutions from design and integration to production.

What you will do

• Build and deploy AI Agents including prompt design, workflow configuration, and telephony setup.
• Act as the primary technical partner for customers through demos and progress communication.
• Configure and connect systems using APIs, handling authentication and data mapping.
• Set up SIP/CCaaS/PSTN routing and troubleshoot call quality.
• Write and refine prompts for LLM-driven agents.
• Translate customer requirements into actionable solutions.
• Collaborate with product and engineering teams to escalate platform gaps.
• Drive leading client implementations independently.

Required qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on del
• Ability to communicate and lead customer-facing discussions
• Ability to explain complex technical concepts to non-technical audiences
• Strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.)
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)
• Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization
• Programming experience in Python, JavaScript, or similar for scripting and integrations
• Strong problem-solving mindset

Nice to have

• Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms
• Proficiency in API integrations and data flow management
• Familiarity with telephony or voice systems (SIP, CCaaS, PSTN)

Benefits

• Market-aligned base pay, performance incentives, and meaningful equity ownership
• Medical, dental, and vision insurance options
• Unlimited, flexible PTO
• 10 company holidays
• Annual company-wide Winter Break
• Paid parental leave
• 401(k) plan
• Quarterly Lifestyle Spending Account
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

About the company

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.