AI Agent Experience Designer

The role

You will design, co-build, and optimize human-AI collaboration patterns. You will own the end-to-end agent experience including gathering requirements, blueprinting conversational flows, and ensuring post-launch performance.

What you will do

• Lead customer workshops to uncover high-impact automation opportunities.
• Analyze operations and conversations to identify where VoiceAI can create value.
• Partner with customers to define success metrics and ROI targets.
• Translate insights into agent personas, usability guidelines, conversation samples, and error-handling strategies.
• Map and document conversational journeys.
• Design usability-driven blueprints for corner cases, exception handling, and escalation paths.
• Configure experience requirements with AI Agent Engineers and Engagement Managers.
• Use analytics, transcripts, and customer feedback to refine agent experience.
• Guide customers through the experience-design lifecycle.
• Train customer teams on best practices for managing VoiceAI usability and conversation design.

Required qualifications

• 3+ years of experience designing conversational systems (IVRs, chatbots, assistants) or human-AI interaction frameworks.
• Conversational AI Expertise: Ability to design natural, usable dialogue and flow across industries.
• Human Computer Interaction (HCI): Strong grounding in HCI principles, with the ability to design seamless human-AI workflows.
• Communication & Facilitation: Skilled at running workshops, presenting designs to executives, and aligning diverse stakeholders.

Benefits

• Competitive compensation including equity
• Private Health Insurance including prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
• Registered Retirement Savings Plan (RRSP)
• Monthly stipend to support work from home

Before you apply

• Hiring in Toronto Canada Only
• We may use AI-enabled tools to screen, select, and assess applications.

About the company

Observe.AI is the AI Agents platform for customer experience. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle.