Interaction Designer

Bengaluru. Posted 2 months ago

The role

You will analyze spoken language data and derive insights to enhance speech-based applications and AI voice technologies. You will work with customers to configure speech analytics tools and translate requirements into measurable business value.

What you will do

Configure trackable points of interest from customer evaluation forms into the dashboard
Automate scoring for evaluation forms through configuring speech analytics tools
Audit and resolve accuracy issues of voice analytics data
Provide thought leadership and help refresh speech analytic configurations
Learn customer business processes and KPIs to improve them
Collaborate with customer business leaders to execute strategic analytical objectives
Work with customers to ensure business initiatives are supported by a value story
Identify and diffuse potential problems and provide escalation paths
Discover unique areas of interest and tie metrics to measurable ROI
Own and execute POC / POV engagements including requirements, configuration, and presentation

Required qualifications

2+ Experience working with speech analytic tools to identify key points of interests within contact center interactions
Effective communication skills
Understanding of the contact center industry and common KPIs
Project management skills
Excellent communication, presentation and influencing skills
Ability to work independently and team player in a technology driven environment

Benefits

Excellent medical insurance options
Free online doctor consultations
Yearly privilege and sick leaves as per Karnataka S&E Act
Generous holidays (National and Festive) recognition
Parental leave policies
Learning & Development fund
Fun events to build culture
Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

About the company

Observe.AI is the AI Agents platform for customer experience. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle.