AI Agent Engineer

The role

You will design, integrate, and deploy enterprise-grade Voice and Chat AI agents and AI Copilots. You will work directly with customers to translate requirements into working solutions through prompt design, workflow configuration, and system integrations.

What you will do

• Implement AI agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
• Act as the primary technical partner for customers through demos, progress communication, and feedback gathering.
• Configure and connect systems using APIs, handling authentication, data mapping, and error handling.
• Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
• Write and refine prompts for LLM-driven agents and monitor performance.
• Translate customer requirements into actionable solutions.
• Collaborate with product and engineering teams to escalate platform gaps and resolve technical fixes.

Required qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 1-5 years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on de
• Ability to communicate and lead customer-facing discussions and explain complex technical concepts to non-technical audiences.
• Strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
• Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
• Programming experience in Python, JavaScript, or similar for scripting and integrations.
• Strong problem-solving mindset.

Nice to have

• Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management
• Familiarity with telephony or voice systems (SIP, CCaaS, PSTN)

About the company

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.