Client Success Manager, Enterprise Accounts

The role

You will own the success, retention, renewal, and growth of a portfolio of enterprise customers. You will build executive partnerships and lead onboarding, adoption, and value realization strategies.

What you will do

• Own the success, retention, renewal, and growth of enterprise customers.
• Build trusted relationships with executive sponsors and business leaders.
• Lead enterprise onboarding, adoption, and value realization strategies.
• Develop and execute strategic Success Plans.
• Use AI-powered customer success platforms to monitor health and predict risk.
• Lead executive Quarterly Business Reviews.
• Partner with Sales to develop account strategies.
• Lead renewal planning and executive renewal conversations.
• Advocate for customers by partnering with Product, Engineering, Professional Services, and Support.
• Translate customer feedback into actionable insights.

Required qualifications

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.
• Demonstrated success managing complex enterprise customers with executive stakeholders.
• Strong executive presence with the ability to influence C-level decision makers.
• Experience driving customer adoption, retention, renewals, expansion, and measurable business outcomes within recurring revenue businesses.
• Expertise building executive business reviews, strategic account plans, and long-term customer success strategies.
• Experience using Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies.
• AI fluency, including experience using AI-enabled platforms for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity.
• Experience orchestrating multiple AI tools responsibly while validating outputs through business judgment, customer context, and data quality.
• Strong analytical thinking with the ability to translate data into executive-level recommendations.
• Exceptional organization, prioritization, and program management skills across complex enterprise engagements.
• Excellent executive communication, stakeholder management, and cross-functional collaboration skills.
• Curiosity, adaptability, and a growth mindset with a passion for learning and applying emerging AI capabilities.

Benefits

• Comprehensive and competitive benefits packages globally

About the company

OfficeSpace Software provides the leading AI operating system for the built world. The company operates in the US, Canada, and Costa Rica.