Client Success Manager, Enterprise

The role

You will own the success, retention, renewal, and growth of a portfolio of enterprise customers. You will build executive partnerships and lead onboarding, adoption, and value realization strategies.

What you will do

• Own the success, retention, renewal, and growth of enterprise customers.
• Build trusted relationships with executive sponsors and business leaders.
• Lead enterprise onboarding, adoption, and value realization strategies.
• Develop and execute strategic Success Plans.
• Leverage AI-powered Customer Success platforms to monitor health and predict risk.
• Lead executive Quarterly Business Reviews.
• Partner with Sales to build account strategies.
• Lead renewal planning and executive renewal conversations.
• Advocate for customers by partnering with Product, Engineering, Professional Services, and Support.
• Translate customer feedback into actionable insights.

Required qualifications

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.
• Demonstrated success managing complex enterprise customers with executive stakeholders.
• Strong executive presence with the ability to influence C-level decision makers.
• Experience driving adoption, retention, renewals, expansion, and measurable customer outcomes within recurring revenue businesses.
• Expertise building executive business reviews, strategic account plans, customer success frameworks, and long-term account roadmaps.
• Experience using Customer Success platforms and CRM technologies such as Gainsight, Salesforce, or similar solutions.
• AI fluency with hands-on experience using AI-enabled platforms for forecasting, customer health analysis, workflow automation, research, strategic planning, and executive productivity.
• Ability to orchestrate multiple AI tools responsibly while validating recommendations through customer context and business judgment.
• Strong analytical thinking with the ability to translate complex customer data into executive-level recommendations.
• Exceptional organization, prioritization, and program management skills across large enterprise engagements.
• Outstanding executive communication, relationship management, and cross-functional collaboration skills.
• Curiosity, adaptability, and a continuous learning mindset with a passion for emerging AI capabilities.

Benefits

• Comprehensive and competitive benefits packages globally

About the company

OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. It is a performance-based, PE-backed company.