Home Service Office Manager (HVAC/Plumbing)

The role

You will manage office operations for home service businesses by handling phones, scheduling, and dispatch. You will also manage invoicing, payroll, compliance, and reporting.

What you will do

• Answer and book calls for service, emergencies and estimates
• Build and manage technicians daily schedules and re-route for emergencies
• Make happy calls after jobs and follow up on open estimates
• Sell and renew maintenance memberships
• Track jobs from booking through completion and invoicing
• Invoice, collect payments and help customers through financing applications
• Handle permits, certificates of insurance, licenses and technician paperwork
• Prepare accurate payroll every pay period
• Send weekly reports covering calls, booking rate, job completion, backlog, AR aging and memberships
• Keep field service software clean and accurate and support hiring and onboarding

Required qualifications

• 2+ years in office management, dispatch, customer service or operations coordination
• Hands-on experience with Housecall Pro, ServiceTitan, Jobber or a similar platform
• Excellent spoken English
• Confident, warm phone presence
• High drive and high attention to detail
• Ability to juggle phones, schedules and follow-ups

Nice to have

• Direct plumbing or HVAC experience, especially with emergency dispatch or maintenance memberships
• Experience with payroll, AR or basic job costing
• Experience managing a small remote team

Benefits

• HMO
• PTO
• Transparent bonus
• Raise
• Career pathways
• Comprehensive health benefits, including dependents: health, life, vision and dental insurance
• 16 days PTO

Before you apply

• We anticipate a response from candidates within 24 hours of our outreach

About the company

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. They are a people-centered agency with a passion for leaving every employee and client in a better position than they found them.