Dispatcher

The role

The Dispatcher will build and manage daily technician schedules and routing in Housecall Pro or equivalent platforms. This role involves triaging service calls, monitoring technician status, and communicating ETAs to customers.

What you will do

• Build and manage daily technician schedules and routing in House Call Pro or equivalent
• Triage and assign incoming service calls by urgency, technician skill match, and location
• Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs
• Communicate accurate ETAs to customers and proactively update them on schedule changes
• Handle same-day schedule conflicts and emergency/overflow dispatch
• Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR
• Escalate recurring scheduling bottlenecks to the PM/Office Manager

Required qualifications

• 2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade
• Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber)
• Excellent verbal and written English communication under time pressure
• Comfortable managing high call/message volume and rapid re-prioritization

Nice to have

• Familiarity with GPS/fleet tracking tools
• Basic plumbing terminology knowledge to correctly triage job type and urgency

Benefits

• HMO
• PTO
• transparent bonus
• raise
• career pathways
• Comprehensive health benefits, including dependents: health, life, vision and dental insurance
• 16 days PTO

Before you apply

• If we do not receive a reply within 24 hours of our outreach, we will assume that you are no longer interested in pursuing this opportunity

About the company

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. They are a people-centered agency with a passion for leaving every employee and client in a better position than they found them.