Customer Service and Dispatcher

The role

This person will answer incoming calls and schedule appointments using HouseCall Pro or similar software. They will manage customer inquiries, maintain CRM records, and support lead tracking.

What you will do

• Answer incoming calls and schedule appointments in HouseCall Pro or equivalent
• Handle overflow and after-hours customer inquiries
• Manage customer calls professionally through VoIP tools and correspond with the internal team
• Follow company scripts and prompts to guide a smooth, consistent booking process
• Ask relevant plumbing-related diagnostic questions to capture accurate job details for dispatch
• Maintain detailed, accurate customer records in the CRM system
• Support lead tracking via marketing/lead dashboards where applicable
• Complete other administrative tasks as needed

Required qualifications

• 2+ years of customer service experience
• Familiarity with HouseCall Pro or similar dispatching/scheduling software
• Strong verbal and written English communication skills
• Ability to multi-task and manage high call volumes while maintaining professionalism
• Comfortable working with VoIP systems and lead tracking software

Nice to have

• Prior plumbing or HVAC industry knowledge
• Experience with objection handling or win-back calls

Benefits

• HMO
• PTO
• professional development
• Comprehensive health benefits, including dependents: health, life, vision and dental insurance
• 16 days PTO

Before you apply

• If we do not receive a reply within 24 hours of our outreach, we will assume that you are no longer interested in pursuing this opportunity

About the company

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. They are a people-centered agency with a passion for leaving every employee and client in a better position than they found them.