Pre-Production Coordinator (Residential Roofing)

The role

You will act as a quality gate between Sales and Operations for a residential roofing client. You will review signed jobs for accuracy, manage administrative tasks like financing and permits, and reconcile change orders.

What you will do

• Review every job signed by the residential sales team before release to production
• Verify scope of work and pricing are accurate and consistent with the contract
• Confirm all required job information and sales checklists are completed
• Confirm all required photos are present and usable
• Approve jobs that meet the standard and release them to production
• Flag incomplete or incorrect jobs and send them back to salespersons for correction
• Track returned jobs through to resolution
• Facilitate customer financing by collecting and uploading documentation
• Reconcile change orders in ServiceTitan
• Prepare permit applications in iPermit and submit manufacturer warranties

Required qualifications

• Strong written and verbal English communication skills
• Exceptional attention to detail and a disciplined, checklist-driven approach to work
• Confidence to hold colleagues to a standard and send incomplete work back for correction
• Ability to manage a high volume of jobs at different stages without letting items fall through the cracks
• Ability to work full time during U.S. Pacific Time business hours

Nice to have

• Experience in roofing, solar, construction or home services
• Experience working in a CRM or field service management platform
• Hands-on experience with ServiceTitan
• Familiarity with U.S. building permit processes, consumer financing or manufacturer warranty programs

Benefits

• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents
• Annual continuing education budget

Before you apply

• If we do not receive a reply within 24 hours of our outreach, we will assume you are no longer interested

About the company

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent.