Remote Office Manager – Plumbing & Septic (Housecall Pro)

The role

You will act as the remote office manager for a US-based plumbing and septic company. You will handle calls, scheduling, dispatching, payments, and permit filing using Housecall Pro.

What you will do

• Answer every call on the Housecall Pro line and every website lead in the Gmail inbox
• Quote minimum charges for septic work and book plumbing calls
• Run the Housecall Pro schedule for septic pump, septic install, and plumbing crews
• Book two-hour arrival windows and handle reschedules
• Collect 50% deposits upfront and final 50% at completion or inspection sign-off
• Follow up on every open invoice in Housecall Pro
• Keep estimate statuses current and enter pricing into the Housecall Pro price book
• Set up septic filter service agreements
• Handle onboarding and offboarding paperwork for technicians
• Post job ads and screen applicants

Required qualifications

• 2+ years as an office manager, dispatcher, customer service rep (CSR), or operations coordinator
• Experience answering customer calls as a core part of your job
• Experience running a schedule or dispatch board for more than one field crew
• Experience collecting deposits and following up on open invoices
• Clear, confident written and spoken English
• Reliable remote setup: stable internet, a quiet workspace, and a backup plan for outages

Nice to have

• Experience with Housecall Pro
• Experience with ServiceTitan, FieldPulse, Jobber, or Workiz
• Septic or plumbing experience
• Filing permits in municipal online portals and tracking them through inspection
• Handling certificates of insurance (COIs) or contractor licensing paperwork
• Setting up a price book or service agreements in a field service platform
• Onboarding paperwork, posting job ads, or screening applicants
• Tagging lead sources or reporting on marketing results

Benefits

• HMO
• Health insurance
• Life insurance
• Vision insurance
• Dental insurance
• PTO
• Transparent bonus
• Raise
• Career pathways

Before you apply

• We anticipate a response from candidates within 24 hours of our outreach

About the company

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. They are a people-centered agency that designs, builds, and staffs business and revenue operations.