Office Manager, Residential Plumbing & Remodeling

The role

You will manage office operations for a US residential plumbing and remodeling company. This includes handling phones, scheduling, estimates, invoicing, and coordinating with vendors and staff.

What you will do

• Answer inbound calls and book service calls, repairs and remodel estimates
• Book and dispatch jobs in field service software and coordinate with technicians and project managers
• Follow up on every open estimate until it is won or declined
• Send invoices and follow up on receivables
• Keep field service software accurate regarding time tracking, material costs, job details, lead-source tags and price catalog
• Track and coordinate permits, certificates of insurance and local requirements
• Coordinate with the bookkeeper, marketing agency and payroll provider
• Oversee the day-to-day work of an existing virtual assistant
• Send regular reports on calls, bookings, estimate pipeline, jobs completed and receivables
• Follow and update the office SOP library

Required qualifications

• 2 or more years in office management, dispatch, customer service or operations coordination
• Hands-on experience with Housecall Pro, FieldPulse, ServiceTitan, Jobber or a similar platform
• Excellent spoken English
• Confident, warm phone presence
• Strong follow-up habit
• Ability to juggle phones, schedules and follow-ups
• Comfort working independently
• Availability to work US Central business hours

Nice to have

• Experience with remodeling or project-based jobs
• Experience in plumbing or septic service
• Experience coordinating permits or insurance certificates
• Experience supervising a virtual assistant or a small remote team
• Experience helping set up or move to a new field service platform

Benefits

• HMO
• PTO
• transparent bonus
• raise
• career pathways
• health, life, vision and dental insurance including dependents
• 16 days PTO

Before you apply

• If we do not receive a reply within 24 hours of our outreach, we will assume that you are no longer interested

About the company

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. They are a people-centered agency with a passion for leaving every employee and client in a better position than they found them.