Office Manager: Plumbing Dispatch & Operations (ServiceTitan)

The role

You will manage office operations for a residential plumbing company using ServiceTitan. This includes handling phones, scheduling and dispatching technicians, following up on estimates, and managing invoicing and compliance paperwork.

What you will do

• Answer and book calls for service, estimates and emergencies
• Build and manage technicians' daily schedules and re-route them for urgent calls
• Follow up on every open estimate per the SOP
• Invoice jobs, collect payments and keep receivables current
• Maintain ServiceTitan data including technician time, material costs, job details, and lead sources
• Track and coordinate permits, certificates of insurance and local requirements
• Act as point of contact for the bookkeeper, marketing agency and payroll provider
• Follow and maintain company standard operating procedures

Required qualifications

• 2+ years in office management, dispatch, customer service or operations coordination
• Experience with Housecall Pro, Jobber or a similar platform
• Excellent spoken English
• Confident, warm phone presence
• High drive and close attention to detail
• Ability to juggle phones, schedules and follow-ups
• Availability to work US Eastern business hours

Nice to have

• Hands-on ServiceTitan experience
• Direct plumbing experience, especially emergency dispatch
• Experience with accounts receivable, job costing or price book upkeep
• Experience working with an outside bookkeeper or payroll provider

Benefits

• HMO
• PTO
• Transparent bonus
• Raise
• Career pathways
• Comprehensive health benefits including dependents: health, life, vision and dental insurance
• 16 days PTO

Before you apply

• If we do not receive a reply within 24 hours of our outreach, we will assume that you are no longer interested

About the company

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. They are a people-centered agency with a passion for leaving every employee and client in a better position than they found them.