Office Manager – Plumbing & Heating (Remote, Jobber)

The role

You will manage the office operations for a plumbing and heating company. This includes handling phones, scheduling, estimates, invoicing, and permits using Jobber and QuickBooks Online.

What you will do

• Answer incoming calls and book service calls, repairs and estimates
• Follow up on website form leads
• Schedule and dispatch jobs in Jobber
• Send customer arrival windows and on the way texts
• Follow up on open estimates
• Send invoices and payment links through Jobber
• Handle deposit and progress billing on remodels
• Follow up on unpaid balances
• Keep Jobber and QuickBooks Online in sync
• Track and coordinate permits and insurance certificates

Required qualifications

• 2 or more years in office management, dispatch, customer service or operations coordination
• Hands-on experience with Jobber, or with Housecall Pro, ServiceTitan, FieldPulse or a similar platform
• Experience with QuickBooks Online, especially invoicing and payments
• Excellent spoken English
• Confident, warm phone presence
• Strong follow-up habit
• Ability to juggle phones, schedules and follow-ups
• Comfort working on your own
• Availability to work 7:30 a.m. to 4:30 p.m. US Eastern Time

Nice to have

• Experience with Jobber specifically
• Experience with heating work (boilers, furnaces, gas) or plumbing service
• Experience coordinating permits or certificates of insurance, especially with local town offices
• Experience with remodel billing (deposits, progress payments)
• Experience with ADP or working with a bookkeeper
• Experience helping a small business move from owner-run, informal processes to a professional office setup

Benefits

• HMO
• Health, life, vision and dental insurance including dependents
• PTO
• Transparent bonus
• Raise
• Career pathways

Before you apply

• If we do not receive a reply within 24 hours of outreach, we will assume you are no longer interested

About the company

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. They are a people-centered agency that designs, builds, and staffs business and revenue operations.