Commercial Renewals Manager

Manila, Philippines. Posted 3 months ago

The role

You will manage and renew customer contracts across APJ to ensure customer retention and revenue growth. You will work with sales, customer success, and other cross-functional teams to develop and execute renewal strategies.

What you will do

Build and maintain strong relationships with customers
Renew customer contracts at favorable terms
Identify upsell and cross-sell opportunities
Prepare and deliver sales presentations
Analyse data and metrics to identify renewal risks and trends
Develop and execute strategic renewal plans
Collaborate with sales, customer success, and legal teams
Manage a large portfolio of customer contracts and renewals
Forecast short and long term renewals
Work with local and global teams to share win and loss stories

Required qualifications

Experience in renewals, customer success, sales, account management or equivalent customer facing role
Comfort negotiating complex license agreements
Experience working with customers across APJ including Australia, Japan, Singapore, and Korea
Ability to tactfully close deals with a high degree of integrity and independence
Highly organized with strong attention to detail
Strong oral, written and presentation skills
Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
Ability to manage several concurrent renewals at once
Ability to manage the spikes in workload related to end of quarters
Experience recording information in CRM systems
Team player
High activity level, enthusiastic, self-motivated, tenacious

Nice to have

Proven influencer and negotiator
Someone who is focused on continuous improvement
Ability to maintain enablement as Okta continues to evolve and change

Benefits

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community
Immersive, in-person onboarding experience

About the company

Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. Their global community spans over 20 offices worldwide.