Senior UX Researcher

The role

You will lead end to end research initiatives to shape customer experiences across the Access Management ecosystem. You will conduct generative and evaluative research across multiple OS platforms to influence product strategy and decisions.

What you will do

• Scope, prioritize, and execute generative and evaluative research for Access Management in India.
• Build and manage a dedicated panel of user personas.
• Champion the secure use of AI tools to automate recurring research work.
• Empower cross functional partners to run evaluative studies through training and templates.
• Apply mixed methodologies including contextual inquiry, usability testing, surveys, and quantitative analysis.
• Collaborate with EPD teams across time zones to synthesize data into actionable recommendations.

Required qualifications

• 4+ years of product development experience conducting UX research in enterprise/B2B product environments, OR a Master’s degree/PhD in HCI, Psychology, Anthropology, Sociology, or related field with 2+
• Digital portfolio or case study deck demonstrating end to end research ownership, complex technical problem spaces, generative and evaluative methodologies, and measurable business/product impact.
• Experience researching desktop and mobile applications across macOS, Windows, iOS, or Android environments.
• Track record of conducting user research within complex, highly technical B2B, enterprise, security, or developer-facing domains.
• Ability to translate business goals and technical ambiguity into structured research plans independently.
• Experience incorporating AI tools into research workflow.
• Success working within globally distributed teams.
• Exceptional written and asynchronous communication skills across overlapping US/APAC working hours.
• Ability to connect user insights to business metrics, product adoption, and technical feasibility.

Nice to have

• Background in identity, access management, cybersecurity, or enterprise IT admin tools

Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community
• Immersive, in-person onboarding experience

About the company

Okta secures AI by building trusted, neutral infrastructure that enables organizations to safely embrace this new era. The company focuses on protecting the future of work by providing simple and secure access to people and organizations everywhere.