Staff UX Researcher

The role

You will construct and own an AI-forward research roadmap for product pillars at the intersection of Identity, Security, and Artificial Intelligence. You will drive qualitative and quantitative methodologies to define user experiences for AI agents, automated workflows, and enterprise platforms.

What you will do

• Lead foundational and evaluative research to inform strategic and tactical product decisions.
• Drive qualitative depth and quantitative rigor to evaluate AI products.
• Integrate AI tools, prompt engineering, and agentic research workflows into daily practice.
• Facilitate research to drive cross-discipline clarity, executive alignment, and decision-making.
• Scope problems and collaborate with stakeholders across multiple teams.
• Design mechanisms to build customer empathy and knowledge of audiences.
• Represent research to diverse audiences by telling stories that motivate others.

Required qualifications

• 7+ years of hands-on UX research experience in complex B2B, developer, or enterprise software environments.
• Track record of driving product impact at a Senior or Staff level.
• Demonstrated equal mastery across Qualitative and Quantitative research methodologies.
• Active daily practitioner of AI tools and prompt workflows.
• Ability to plan, prioritize, organize, and solve complex problems independently.
• History of effective communication, storytelling, and alignment across all levels of leadership and cross-functional partners.
• Master’s or Ph.D. in Human-Computer Interaction (HCI), Cognitive Psychology, Computer Science, Data Science, Social Sciences, or equivalent industry experience.

Nice to have

• Experience working on security products
• SQL, R or Python, Cluster Analysis, Advanced Statistical Modeling, A/B Testing
• Human-in-the-Loop (HITL) UX Evaluation
• Advanced Prompt Engineering for Ops
• Agentic Workflow Evaluation
• Synthetic Data Validation

Benefits

• Health, dental, and vision insurance
• RRSP with a match
• Healthcare spending
• Telemedicine
• Paid leave (including PTO and parental leave)

About the company

Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. The company has a global community spanning over 20 offices worldwide.