Senior Business Applications Administrator

The role

You will anchor the operational health, configuration, and continuous support of the Salesforce ecosystem and interconnected business applications. You will support Go-To-Market functions including Sales, Marketing, Customer Success, and CPQ.

What you will do

• Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications.
• Leverage generative AI platforms to accelerate root-cause analysis and automate support workflows.
• Provide operational readiness and real-time support during fiscal month-end and quarter-end close cycles.
• Serve as an escalation partner and technical mentor to frontline system administrators and support analysts.
• Manage user provisioning, security controls, workflow automations, custom objects, page layouts, and reports.
• Maintain data flow and operational health between Salesforce and third-party SaaS platforms.
• Execute change sets, sandbox seeding, regression testing, and production deployments.
• Ensure system changes adhere to TDI security guidelines, data privacy standards, and SOX controls.
• Participate in periodic security and access reviews.
• Author and maintain standard operating procedures, system runbooks, and knowledge base articles.

Required qualifications

• 4+ years of hands-on experience in business systems administration or technical application support within enterprise environments.
• Strong administrative expertise in Salesforce Sales Cloud (configuration, Flow builder, permission management, data loader, reporting).
• Working knowledge of modern enterprise SaaS stacks, including ITSM tools (ServiceNow or Jira Service Management) and version control/release tools such as Gearset.
• Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance procedures.
• Proven track record collaborating effectively with cross-functional and distributed teams across multiple time zones.
• Outstanding analytical troubleshooting abilities, active listening skills, and clear technical communication.

Nice to have

• Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder.
• Hands-on exposure to Salesforce CPQ, Billing, or common revenue architecture workflows.
• Experience incorporating LLM tooling (Gemini, Claude, custom GPTs) or workflow scripts into administrative tasks.
• Bachelor’s degree in Information Systems, Computer Science, Engineering, or equivalent practical experience.
• Netsuite and Coupa is a plus

Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

About the company

Okta is The World’s Identity Company. Their Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation.