Sr. Customer Success Manager

The role

The Sr. Customer Success Manager will act as a strategic advisor to Enterprise Sector customers. You will align Okta's innovations with customer business objectives to drive value and executive alignment.

What you will do

• Develop and nurture strong customer and C-Level relationships
• Design and execute proactive success plans and Strategic Business Reviews
• Mobilize cross-functional partners across Sales, Support, Engineering, and Product
• Gather and surface customer feedback to drive continuous improvement
• Identify and communicate relevant new products and features
• Identify renewal risk and collaborate to ensure successful renewals
• Proactively spot expansion opportunities

Required qualifications

• 5+ years of experience in a customer success, account management, or consulting role
• Experience managing relationships with large, complex enterprises
• Demonstrated ability to deliver and scale an exceptional customer experience
• Strong emotional intelligence
• Elite level of relationship management and executive stakeholder development
• Exceptional presentation and communication skills
• Strong listening and analytical skills
• Strong interpersonal skills
• Ability to work collaboratively and cross-functionally
• Good technical and problem-solving skills
• Willing to travel up to 25%

Nice to have

• Working with a SaaS-based technical enterprise product
• Experience in enterprise security tools

Benefits

• Health, dental, and vision insurance
• RRSP with a match
• Healthcare spending
• Telemedicine
• Paid leave including PTO and parental leave

About the company

Okta builds trusted, neutral infrastructure to secure identity and enable organizations to safely embrace AI.