Senior Manager, AV Operations & Events

The role

This leader manages a globally distributed team of employees, contractors, and vendor partners. They support AV systems, hybrid meetings, executive events, and workplace technologies.

What you will do

• Lead the global AV Operations and Events team.
• Build a strong people-leadership culture through coaching and development.
• Oversee daily AV support, workplace technology services, and meetings.
• Lead technical and logistical planning for high-visibility events and executive forums.
• Serve as a technical advisor for C-level executives and senior leaders.
• Manage production vendors, venues, SOWs, and RFPs.
• Drive standardization, documentation, and incident management for AV services.
• Use metrics and dashboards to track utilization, SLAs, and spend.
• Partner with Workplace, IT, Security, and Comms teams.
• Evaluate industry trends and recommend technology and process improvements.

Required qualifications

• 8+ years of experience in AV operations, workplace technologies, unified collaboration, enterprise support, or event production.
• Experience leading global or distributed teams, including employees, contractors, and vendor partners.
• Strong people-leadership skills.
• Proven ability to support executive stakeholders and deliver high-pressure, high-visibility events.
• Advanced knowledge of AV systems, workplace technologies, UC platforms, SaaS tools, and support operations.
• Strong communication skills.
• Ability to make sound decisions in complex, fast-moving environments with limited oversight.
• Experience with AV-over-IP, UC platforms, Zoom, Microsoft Teams, Webex, QSC, Dante, Crestron, Shure, Ross Ultrix, audio consoles, and related production systems.
• Working knowledge of networking concepts including Wi-Fi, DNS, QoS, VLANs, and enterprise connectivity.
• Understanding of security, collaboration platform governance, service accounts, shared storage, and event services best practices.
• Ability to document standards and train support teams.

Nice to have

• Bachelor’s degree in Computer Science, Networking, Audiovisual, Project Management, or a related field, or equivalent practical experience.
• Dante, CTS, Jamf, Q-SYS, or related certifications.
• Experience standardizing event formats such as all-hands, town halls, fireside chats, and executive meetings.
• Strong understanding of audio and video signal flow, production workflows, and IT networking principles.
• Experience building alignment with senior decision-makers and acting as a proactive thought partner.
• Ability to lead complex initiatives and solve ambiguous problems with creativity, ownership, and minimal oversight.

Benefits

• health, dental and vision insurance
• 401(k)
• flexible spending account
• paid leave (including PTO and parental leave)

About the company

Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.