Principal / Senior Product Manager, Institution Onboarding Experience (KYB)

The role

You will own and enhance compliance systems with a focus on the institutional onboarding experience. You will design and optimize secure, scalable onboarding workflows for business and enterprise customers.

What you will do

• Own end-to-end product strategy and roadmap for institutional clients.
• Identify and reimagine friction points in the customer journey.
• Collaborate with Compliance, operations and business teams to translate requirements into product solutions.
• Use data, research, and experimentation to make product decisions and prioritize improvements.
• Simplify complex processes through product design and automation.
• Drive alignment across multiple stakeholders.
• Design and deliver product solutions that are audit-ready and adaptable to regulatory standards.

Required qualifications

• 5+ years of product management experience.
• Experience building onboarding, identity verification, or enterprise account experiences.
• Strong product intuition with a user-first mindset.
• Strong analytical skills and data-driven mindset.
• Experience working with or around regulatory/risk requirements.
• Strong systems thinker.
• Proven ability to work across technical, compliance, business and operational teams.
• Excellent communication and collaboration skills.

Nice to have

• Familiarity with institutional KYC/KYB processes, AML requirements, or enterprise identity management.
• Experience with workflow automation, case management systems, or back-office tooling.
• Background in financial services, SaaS platforms, or B2B marketplaces.
• Fluent in English and Mandarin.

Benefits

• Competitive total compensation
• Comprehensive insurance coverage for employees and their dependants

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is part of OKG, a group that brings the value of Blockchain to users around the world.