Product Director, VIP Products

Hong Kong, Hong Kong SAR. Posted 16 months ago

The role

You will spearhead the overall strategy and product planning for the VIP product line. This includes driving customer lifecycle management, personalized services, and optimizing system functionalities to enhance customer retention and platform AUM.

What you will do

Oversee the overall planning and iteration of OKX VIP-related products.
Collaborate with VIP sales, institutional account managers, and market-making teams to identify customer needs.
Lead the design and optimization of VIP customer lifecycle management solutions.
Coordinate cross-departmental collaboration with R&D, design, operations, and risk control.
Monitor global market trends to formulate localized product strategies.
Leverage data analysis and customer feedback to optimize user experience and drive growth.
Establish competitor analysis mechanisms to evaluate VIP service differentiators.

Required qualifications

Bachelor’s degree or higher
5+ years of product management or product strategy experience
Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs
Strong cross-team communication and coordination skills
Systematic thinking and sharp user insights
Proficiency in data analysis tools and data-driven decision-making
Fluency in English and Chinese

Nice to have

Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products
Multi-market collaboration experience

Benefits

Competitive total compensation package
L&D programs and Education subsidy
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants

Before you apply

Applicants should have a current right to work in Hong Kong
Do not require OKX's sponsorship of a visa

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is a trusted brand by hundreds of large institutions seeking access to crypto markets.