Specialist, Legal Response

The role

You will respond to queries from international legal authorities, law firms, and relevant parties. You will liaise with internal stakeholders including compliance, risk, and customer service teams.

What you will do

• Attending to inquiries from legal authorities and legal representatives from all around the world.
• Liaising with internal stakeholders such as compliance, risk and customer service teams.
• Maintaining a working knowledge of company products.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate queries or unresolved issues to Supervisors and operations management.
• Support the enhancement of our team function.
• Manage or participate in specific projects.

Required qualifications

• A degree in law / compliance / a related field which demonstrates critical thinking.
• Proficiency in English plus at least one additional EU language (spoken and written).
• Experience in a legal related role or customer service.
• Excellent communication and writing skills.
• Detailed-oriented.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passionate to find the right solution and resolve the issue.
• Excellent time management: ability to multi-task to solve issues while managing time.
• Quick learner: ability to ramp up quickly and act on feedback constructively.
• Willingly to work on a rotational shift.

Nice to have

• Working knowledge of CRM tools.
• Familiar with crypto/finance-technology industry/blockchain tracing.
• Experience working with teams across global offices and time zones.

Benefits

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Monthly Team Building
• Assistance, opportunities for skill development, mentoring, and training programmes.
• Employee engagement, recognition and appreciation program.

About the company

OKX is a world-leading digital asset trading platform providing advanced financial services to traders globally by using blockchain technology. It serves millions of users in over 100 countries.