Product Manager / Director, VIP Growth & Operations

Hong Kong, Hong Kong SAR. Posted 5 months ago

The role

You will spearhead the strategy and product planning for the VIP Growth & Operations line. This role focuses on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, and market makers.

What you will do

Own day-to-day VIP Growth & Operations execution for high-net-worth individual clients.
Build and run a VIP lifecycle operations framework.
Partner with Local Market teams to co-create market plans and align goals.
Plan and execute VIP offsites and online events.
Develop and scale VIP growth programs and tools.
Establish a data-driven growth operating model.
Coordinate with cross-functional teams to deliver workflows and tooling.
Track performance and continuously optimize programs based on data.

Required qualifications

Bachelor’s degree or higher
5+ years of product management or product strategy experience
Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs
Strong cross-team communication and coordination skills
Systematic thinking and sharp user insights
Proficiency in data analysis tools and data-driven decision-making
Fluency in English and Chinese

Nice to have

Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products
Multi-market collaboration experience

Benefits

Competitive total compensation package
L&D programs and Education subsidy
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants

Before you apply

Applicants should have a current right to work in Hong Kong
Do not require OKX's sponsorship of a visa

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is a trusted brand by hundreds of large institutions seeking access to crypto markets.