Senior Agent, Customer Service (Spanish Speaker)

The role

You will handle inquiries and issues from global customers through email, chat, and voice. You will collaborate with internal and external stakeholders to address feedback regarding products and services.

What you will do

• Handling inquiries and issues from global customers in multiple languages through email, chat, and voice.
• Collaborating with internal and external stakeholders to address complaints and feedback.
• Maintaining a strong understanding of company products.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating unresolved issues to Level 2/Supervisors as directed.

Required qualifications

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• At least 1 years of experience in language-related roles, including translation, interpretation, or localization.
• High level of English & Spanish language proficiency.
• Proficiency in both spoken and written language relevant to the job.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work according to a given schedule.
• Strong interpersonal skills.
• Problem-solving mindset.
• Excellent time management.
• Quick learner.

Nice to have

• Familiarity with cryptocurrency and/or finance-technology industry.
• Working knowledge of CRM tools, such as Zendesk.
• Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite

Benefits

• Competitive total compensation package
• L&D programs subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It provides access to crypto trading and decentralized crypto applications to millions.