Specialist, VIP Customer Relationship Management (Mandarin Speaker)

Kuala Lumpur, Malaysia. Posted 3 months ago

The role

This is a frontline client service role working with the Relationship Manager team. You will provide support to key clients and handle inquiries through instant messaging and other channels.

What you will do

Provide timely support to key clients and build strong relationships.
Coordinate with the Relationship Manager team to deliver client care.
Respond to inquiries and coordinate service requests.
Deliver support through instant messaging and other communication channels.
Resolve issues and handle complaints or service escalations.
Support the RM team with day-to-day operational matters.
Document and hand over outstanding tasks at the end of each shift.
Identify and escalate sensitive, high-risk, or urgent situations.
Adhere to compliance, regulatory, and data privacy requirements.

Required qualifications

Bachelor's degree or above
Fluent Mandarin
At least 3 years of experience in client service, client relations, or customer support
Strong service orientation
Excellent verbal and written communication skills
Strong sense of ownership
Exceptional attention to detail
Ability to manage multiple priorities effectively
Ability to exercise sound judgment in sensitive situations
Strong awareness of information security and confidentiality
Willing to work on a rotating shift schedule, including morning, afternoon, and evening shifts

Nice to have

Degree in Business, Finance, Communications, or a related field
Experience in financial services or supporting high-value clients/key accounts

Benefits

Basic Salary
Shift Allowance
KPI Allowance
Yearly Bonus
Meal allowance
Transportation allowance (T&C apply)
Monthly team building
Fitness & wellness benefits per annum
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion
Employee engagement, recognition and appreciation program

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is part of OKG, a group that brings the value of Blockchain to users around the world.