VIP Relationship Manager, Emerging Markets

The role

You will serve as the primary point of contact for high-net-worth individual and institutional clients in Africa, Switzerland, and Pakistan. You will onboard, nurture, and retain VIP clients while driving volume growth and product adoption across the exchange ecosystem.

What you will do

• Serve as the dedicated relationship manager for a portfolio of VIP clients
• Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
• Conduct regular business reviews and check-ins with top-tier clients
• Act as the internal advocate for VIP clients by coordinating with product, compliance, and operations teams
• Identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
• Drive trading volume growth, fee revenue, and product cross-sell
• Develop and execute territory-specific strategies to grow presence across Africa, Switzerland, and Pakistan
• Represent the exchange at key conferences, summits, and community events
• Stay current on competitive landscape, regulatory developments, and macro trends
• Gather and relay client feedback to internal product and strategy teams

Required qualifications

• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage
• Proven track record managing high-value client portfolios with demonstrable revenue impact
• Exceptional interpersonal and communication skills
• Strong commercial acumen
• Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
• Proficiency with CRM tools (Salesforce, HubSpot, or equivalent)
• Self-starter mentality
• Fluency in English

Nice to have

• Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem
• Experience working in or with a crypto exchange, trading firm, or Web3 company
• Proficiency in one or more regional languages: French, Swahili, Arabic, Hausa, Afrikaans, German, Urdu or Punjabi

Benefits

• Competitive total compensation package
• L&D programs
• Education subsidy
• Various team building programs
• Company events

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is a trusted brand by hundreds of large institutions seeking access to crypto markets.