Senior Agent, Customer Service (Dutch Speaker)

The role

This person will handle customer inquiries and issues through email, chat, and voice. They will collaborate with internal and external stakeholders to address feedback regarding products and services.

What you will do

• Handling inquiries and issues from global customers through email, chat, and voice.
• Collaborating with internal and external stakeholders to address complaints and feedback.
• Maintaining a strong understanding of company products.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating unresolved issues to Level 2/Supervisors as directed.

Required qualifications

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• Proficiency in both spoken and written Dutch.
• High level of English language proficiency.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willing to work on shift rotation.
• Strong interpersonal skills.
• Problem-solving mindset.
• Excellent time management.
• Quick learner.

Nice to have

• Familiarity with cryptocurrency and/or finance-technology industry.
• Working knowledge of CRM tools, such as Zendesk.
• Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.

Benefits

• Competitive remuneration package
• Yearly performance bonus
• Assistance, opportunities for skill development, mentoring, and training programmes
• Employee engagement, recognition and appreciation program
• Multinational working environment

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is part of OKG, a group that brings the value of Blockchain to users around the world.