Senior Manager /Director, P2P Growth

Singapore, Singapore. Posted 3 months ago

The role

You will lead a team that manages relationships with liquidity providers for the P2P crypto marketplace. You will own the liquidity provider programme, manage account management and retention, and lead growth strategy using data.

What you will do

Own the P2P liquidity provider programme
Monitor marketplace depth and coverage
Improve partner satisfaction and retention
Lead and grow a team of account managers
Manage the liquidity-provider programme, tiering frameworks, account management and retention
Lead the growth strategy and retention funnel with data
Contribute to user quality and marketplace health

Required qualifications

7+ years in growth, account management or relationship management for high-value users or clients, including team leadership
Track record of managing partner programmes at scale
Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality
Strong data and funnel fluency
Working proficiency in English
At least one of the two roles also requires working proficiency in Mandarin

Nice to have

Multi-market experience
Crypto or digital-currency experience
Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance
Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA)
Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations

Benefits

Competitive total compensation package
L&D programs and Education subsidy
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is part of OKG, a group that brings the value of Blockchain to users around the world.