Okx
Senior Agent, Customer Service (Multi-Lingual)
Sliema, Malta. Posted 3 months ago
The role
This person will handle inquiries and issues from global customers through email, chat, and voice. They will collaborate with internal and external stakeholders to address feedback regarding products and services.
What you will do
- Handling inquiries and issues from global customers in multiple languages through email, chat, and voice.
- Collaborating with internal and external stakeholders to address complaints and feedback.
- Maintaining a strong understanding of company products.
- Establishing and nurturing strong relationships with company partners and external stakeholders.
- Escalating unresolved issues to Level 2/Supervisors as directed.
Required qualifications
- A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
- Proficiency in both spoken and written language relevant to the job.
- High level of English & another European (French, Spanish, Portugese, Polish, German etc.) language proficiency.
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Willingness to work according to a given schedule to support 24x7 language-related operations.
- Strong interpersonal skills.
- Problem-solving mindset.
- Excellent time management.
- Quick learner.
Nice to have
- Familiarity with cryptocurrency and/or finance-technology industry.
- Working knowledge of CRM tools, such as Zendesk.
- Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
Benefits
- Competitive total compensation package
- L&D programs for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
About the company
OKX is a leading crypto exchange and the developer of OKX Wallet. It is part of OKG, a group that brings the value of Blockchain to users around the world.