Product Manager / Director, Institutional Product

The role

This person will own institutional partner products including Custody, Brokerage, and Fees & Incentive Programs. They will build institutional-grade products and partner with engineering, operations, sales, and compliance to drive client adoption and revenue.

What you will do

• Define product direction and roadmaps for Custody OES
• Grow the client and partner base
• Optimize operations through self-service portals and process automation
• Own the fee schedule and incentive programs
• Build and evolve AI agents for competitor intel, liquidity analysis, and program operations
• Build ROI-grounded business cases for product and partnership investments
• Articulate strategy, progress, and trade-offs to internal leadership and external institutional clients
• Partner cross-functionally with engineering, design, compliance, and legal
• Navigate multi-jurisdictional regulatory constraints

Required qualifications

• PM experience at a crypto exchange on Custody OES, or at a custody, or background from traditional finance on Collateral / Tri-party / CCP solutions
• Deep market knowledge and an end-to-end grasp of how counterparties, custody, execution, and settlement connect
• Solid understanding of liquidity dynamics and how institutional crypto markets actually work
• Proven experience of leading strategic business reviews, facilitating on-site requirement discovery, and converting client feedback into prioritized product initiatives
• Strong track record of partnering with Sales, BD, and Relationship Management teams in a B2B institutional setting
• Proven ability to bring structure and clarity to complex problems, align senior stakeholders across functions, and drive decisions and execution
• Able to communicate complex strategies and trade-offs with clarity and influence
• Demonstrated effectiveness leading and influencing globally distributed teams across time zones and diverse cultural contexts
• Hands-on experience leveraging AI tools for market research and product operations

Nice to have

• Prior hands-on experience managing fee schedules or designing incentive programs (MM/MT, VIP tiers, rebates)
• Experience building a zero-to-one product

Benefits

• Competitive total compensation package
• L&D programs and education subsidy
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants

Before you apply

• Prioritising applicants who have a current right to work in Hong Kong
• Do not require OKX's sponsorship of a visa

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is part of OKG, a group that brings the value of Blockchain to users around the world.