Principal/Senior VIP Product Manager, Onshore Markets

Hong Kong, Hong Kong SAR. Posted 17 days ago

The role

You will own the VIP product strategy and roadmap for high-net-worth clients across regulated markets. You will develop VIP offerings and work with various teams to support client acquisition, engagement, and retention.

What you will do

Define the VIP product strategy, roadmap, and value proposition.
Develop VIP offerings and benefit programs across exchange products and services.
Partner with VIP Relationship Managers to improve tools and experiences.
Design customer lifecycle journeys, campaigns, and CRM capabilities.
Work with Design, Engineering, Operations, Risk, and other product teams to deliver solutions.
Use client feedback, market research, and performance data to prioritize improvements.
Track competitor offerings and regional market developments.

Required qualifications

Bachelor’s degree or equivalent experience
10 or more years in product management or product strategy
Strong understanding of crypto and Web3, particularly exchange products such as trading and Earn, and customer benefit or loyalty programs
Sound commercial judgment
Strong customer insight
Track record of working across teams to deliver products
Ability to use data to make decisions, set priorities, and evaluate outcomes
Fluency in English

Nice to have

Experience building products for high-net-worth clients at a crypto exchange, brokerage, or financial institution
Additional languages
Experience working across markets

Benefits

Competitive total compensation package
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is part of OKG, a group that brings the value of Blockchain to users around the world.