Principal/Senior Product Manager, User Center

Hong Kong, Hong Kong SAR. Posted 16 days ago

The role

You will own the product roadmap for user account identity and preference settings. You will drive the productization of login systems and design account hierarchy and permission systems. You will also partner with institutional, compliance, and risk teams to translate growth targets into infrastructure roadmaps.

What you will do

Own the product roadmap for user account identity and preference settings.
Lead end-to-end account lifecycle management.
Drive the productization of the login system.
Own product design for OKX Wallet and exchange account connection and third-party app OAuth authorization.
Own the design and evolution of account hierarchy and permission systems.
Partner with institutional, compliance, and risk teams to translate growth targets into an account infrastructure roadmap.
Drive adoption of institutional capabilities such as RBAC and Custody in key regions.
Turn institutional clients' customized requirements into standardized product capabilities.
Track account-related complaints and support tickets to identify and address friction points.
Drive the AI transformation of the User Center product line and promote the adoption of AI agents.

Required qualifications

5+ years of product management experience.
At least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products.
Strong systems-architecture mindset.
Strong business judgment and data sensitivity.
Strong cross-team and cross-region collaboration and communication skills.
Skilled at working with AI.
Fluent in both Chinese and English as working languages.

Nice to have

Background in the cryptocurrency industry
Experience leading an account system architecture evolution or platform re-architecture from 0 to 1
Hands-on experience applying AI agents / AI productivity tools within product workflows

Benefits

Competitive total compensation package
L&D programs and education subsidy
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is part of OKG, a group that brings the value of Blockchain to users around the world.