Team Lead, Legal Response

The role

You will lead a team of Legal Response agents by assigning and triaging law enforcement requests. You will monitor performance metrics, coach team members, and act as an escalation point for legal and regulatory queries.

What you will do

• Lead a team of Legal Response agents day-to-day
• Assign and triage incoming law enforcement requests
• Monitor SLA and quality performance
• Coach and develop team members and conduct regular 1:1s
• Act as first-line escalation point for law enforcement requests and internal stakeholder queries
• Maintain and enforce SOPs for handling law enforcement and regulatory requests
• Own team-level metrics and reporting
• Serve as subject matter expert on law enforcement request handling
• Plan team shift schedules to maintain 24x7 coverage
• Participate in recruitment activities

Required qualifications

• A degree in law, compliance, or a related field, or equivalent experience demonstrating critical thinking
• Prior experience leading or supervising a team
• Comfortable working with data
• Strong written and verbal communication
• Detail-oriented
• Able to work independently and as part of a team
• Comfortable working in a fast-paced, dynamic environment with changing priorities
• Strong people skills
• Solutions mindset
• Excellent time management
• Quick learner
• Willing to work on a rotational shift to support 24x7 operations

Benefits

• Competitive total compensation package
• L&D programs and Education subsidy
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants

About the company

OKX is a leading crypto exchange and the developer of OKX Wallet. It is a brand used by millions for crypto trading and by large institutions seeking access to crypto markets.