Will Call Customer Service Rep (CRL)

The role

The Will Call Customer Service Rep provides customer service to C.R. Laurence customers. This role involves offering product solutions and completing general administrative support in a fast-paced environment.

What you will do

• Maintain broad knowledge of clients, products and services
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns
• Process over-the-counter, phoned, faxed and e-mailed orders
• Receive and process payments of Will Call customers and over the phone
• Answer multi-line telephone in a professional manner
• Face to face customers interactions
• Develop and maintain professional and productive business relationships
• Respond to all inquiries in a prompt, professional, and courteous manner
• Build sustainable relationships and trust with customer accounts

Required qualifications

• 1 year of office support experience in a customer service role
• High School diploma or equivalent
• Ability to work in a fast-paced, team environment
• Organized and able to keep others organized with ability to prioritize effectively
• Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
• Utilizes strong time management and organizational skills to successfully multi-task
• Maintain business poise and professionalism under stressful situations
• Handle difficult situations and dissatisfied customers in a calm and professional manner
• Able to read and perform simple mathematical calculations

Benefits

• Industry competitive benefits at the lowest cost to the employee
• PTO and holidays, including floating holidays you can choose
• Pay-for-performance culture with potential for annual raises and bonuses
• Training

About the company

OBE operates more than 80 manufacturing and distribution facilities in five countries. Their teams contribute architectural glass and building products to projects.