Customer Service Rep

The role

The Customer Service Representative manages customer communications through phone, email, and chat. This role supports operational activities of assigned distribution centers and coordinates with internal teams to ensure accurate order processing.

What you will do

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as appropriate.

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience managing phone and email customer interactions
• Proficiency with Microsoft Office applications
• Ability to work in a fast-paced operational environment
• Manufacturing, distribution, logistics, or supply chain industry experience

Nice to have

• associate or bachelor’s degree

Benefits

• industry competitive benefits at the lowest cost to the employee
• PTO and holidays, including floating holidays you can choose
• potential for annual raises and bonuses
• Training

About the company

OBE has over 6,500 employees and operates more than 80 manufacturing and distribution facilities in five countries. The company contributes architectural glass and building products to various projects.