Customer Service Rep II

The role

The Customer Service Representative provides service to CRL customers. This role involves offering product solutions, processing orders, and acting as an ambassador between customers and CRL.

What you will do

• Providing domestic and export quotes to customers and converting quotes to orders
• Meet or exceed SLA for quote turn around for Core Product Group
• Maintain broad knowledge of Core Product Group products
• Create a sense of urgency to lead customers to release quotes to order
• Updating notes on open quotes and orders not resolved within the business day
• Qualifying, quoting, closing, and converting
• Maintain communication with CRL customers during all business process stages
• Maintain a manageable workload to not exceed 24-hour backlog on emails and voicemails

Required qualifications

• High School diploma or equivalent
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Knowledge of general pricing and margins applied and negotiating skills
• General understanding of glass systems
• Effective navigation of CRL’s web site and business software
• Must be organized and have the ability to prioritize effectively
• Must have excellent customer service skills
• Ability to exercise tact and discretion, and good self-expression
• Demonstrate critical thinking and independent thinking skills

Nice to have

• Associates Degree

Benefits

• Industry competitive benefits at the lowest cost to the employee
• PTO and holidays, including floating holidays you can choose
• Pay-for-performance culture with potential for annual raises and bonuses
• Training

About the company

OBE operates more than 80 manufacturing and distribution facilities in five countries. Their teams contribute architectural glass and building products to projects.