Sales Solutions III (Spec, Entrance Hardware)

The role

This senior professional manages sales and ensures customer satisfaction for a select group of customers. You will act as a liaison between customers and internal departments to foster account growth.

What you will do

• Deliver customer service and manage order management, quote turnaround, and inquiry response times.
• Listen to customer needs and provide troubleshooting assistance.
• Document customer interactions in ERP.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments.
• Understand bid requests through specifications, drawings, and product compatibility.
• Stay updated with new product launches and adhere to procedures.
• Serve as a subject matter expert in your product group.
• Communicate on behalf of customers and provide feedback.
• Support the sales team in achieving sales targets and KPIs.

Required qualifications

• High School diploma or equivalent
• Ability to work at a fast pace and manage inquiries and follow-up tasks
• Knowledge of pricing, margins, and negotiating skills
• Understanding of glass systems and effective navigation of CRL’s website and business software
• Excellent customer service skills, critical thinking, and independent problem-solving abilities

Nice to have

• Associate degree

Benefits

• Industry competitive benefits at the lowest cost to the employee
• PTO and holidays, including floating holidays
• Pay-for-performance culture with potential for annual raises and bonuses
• Training

About the company

OBE operates more than 80 manufacturing and distribution facilities in five countries with over 6,500 employees. They contribute architectural glass and building products to various projects.