Service Center Manager

The role

The Service Center Manager provides operational and commercial leadership for the service center. This role is responsible for safety, sales growth, customer satisfaction, operational excellence, profitability, and employee development.

What you will do

• Champion a culture where safety is the top priority.
• Ensure compliance with all company, regulatory, and site-specific safety programs.
• Lead daily operations to achieve quality, service, productivity, and delivery performance.
• Implement and sustain Lean Manufacturing initiatives.
• Optimize labor, inventory, material utilization, and operating expenses.
• Own facility financial performance including sales growth, profitability, inventory management, and expense control.
• Develop and execute strategies to achieve annual sales, margin, and operational targets.
• Partner with the sales team to expand market share and strengthen customer relationships.
• Meet regularly with customers to understand business needs and service expectations.
• Recruit, coach, develop, and retain a high-performing team.

Required qualifications

• 5+ years of manufacturing, distribution, service center, or related industry experience.
• Proven leadership experience managing teams and driving operational results.
• Strong financial and business acumen, including budgeting, forecasting, P&L management, and expense control.
• Experience improving operational performance through process improvement initiatives.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, and Word.
• Excellent communication, problem-solving, and relationship-building skills.

Nice to have

• Bachelor's degree in Business, Management, Operations, Engineering, or a related field.
• Experience within the architectural glass, building products, construction materials, or manufacturing industry.
• Lean Manufacturing or Continuous Improvement experience.

Benefits

• Industry competitive benefits at the lowest cost to the employee
• PTO and holidays, including floating holidays you can choose
• Pay-for-performance culture with potential for annual raises and bonuses
• Training

About the company

OBE operates more than 80 manufacturing and distribution facilities in five countries. Their teams contribute architectural glass and building products to projects like apartments, hospitals, stadiums, and libraries.