Salesforce Transformation Lead

The role

The CRM Transformation Lead provides long-term ownership and leadership of the enterprise CRM strategy. This includes executing a migration to Salesforce and managing the platform's ongoing evolution.

What you will do

• Own the long-term CRM vision, strategy, and roadmap with Salesforce as the system of record
• Lead the CRM transformation from legacy platforms to Salesforce
• Ensure Salesforce capabilities align to business strategy, growth objectives, and customer experience goals
• Serve as the primary business and technology owner for Salesforce post-implementation
• Lead and deliver a large-scale Salesforce migration under an aggressive timeline
• Oversee all phases of delivery including discovery, design, configuration, integration, data migration, testing, deployment, and hypercare
• Manage scope, risks, dependencies, and tradeoffs
• Partner with executive sponsors, business leaders, IT, and external system integrators
• Drive alignment across Sales, Marketing, Service, and Operations teams
• Lead enterprise-wide change management and adoption strategy for Salesforce

Required qualifications

• 8+ years of experience leading CRM programs, digital transformations, or enterprise technology initiatives
• Extensive prior experience leading Salesforce implementations
• Proven track record delivering CRM transformations under tight timelines
• Strong experience in change management, process transformation, and user adoption
• Experience managing system integrators and external delivery partners
• Excellent executive communication, leadership presence, and decision-making skills

Nice to have

• Salesforce certifications (Administrator, Platform App Builder, Sales/Service Cloud Consultant, or similar)
• Experience owning Salesforce as a long-term enterprise platform, not just a one-time implementation
• Familiarity with Agile or hybrid delivery models
• Experience operating in fast-paced, highly matrixed organizations

Benefits

• Industry competitive benefits at the lowest cost to the employee
• PTO and holidays, including floating holidays you can choose
• Pay-for-performance culture with potential for annual raises and bonuses
• Training

About the company

OBE operates more than 80 manufacturing and distribution facilities in five countries. Their teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play.