Customer Service Representative 1 - Glass Facility

The role

The Customer Service Representative provides customer service to clients. This includes documenting interactions, processing quotes and orders, and responding to customer calls.

What you will do

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders.
• Data entry of faxed, emailed, and phoned in orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery date and time.

Required qualifications

• Must be at least 18 years of age.
• Must have 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines.
• Ability to work overtime when required.

Benefits

• industry competitive benefits at the lowest cost to the employee
• PTO and holidays, including floating holidays you can choose
• potential for annual raises and bonuses
• Training

About the company

OBE operates more than 80 manufacturing and distribution facilities in five countries with over 6,500 employees. The teams contribute architectural glass and building products to various projects.