Senior Account Manager

The role

The Senior Account Manager acts as the bridge between the client's marketing teams and the studio. You will build processes, manage the brief pipeline, and develop client relationships to ensure studio efficiency.

What you will do

• Establish and lead a new client services layer for the team.
• Act as the client's voice within the studio and the studio's voice to the client.
• Serve as a strategic and commercial partner to the Creative Director.
• Align with the internal insights team to bring brand insights to briefs.
• Identify and pursue opportunities for clients.
• Own the central triage of all incoming briefs.
• Work with the Project Manager to improve processes for brief flow and delivery.
• Drive knowledge sharing and collaboration across teams.
• Maintain a picture of studio workload, capacity, and pipeline.
• Establish regular reporting rhythms for marketing teams and studio leadership.

Required qualifications

• Track record in account management within a creative agency or in-house creative studio.
• Ability to spot and convert growth opportunities.
• Ability to build and manage client relationships at a senior marketing level.
• Experience establishing or improving client services processes.
• Skill in translating client needs into actionable briefs.
• Project management sensibility.
• Confident and clear communicator.
• Proficiency with project management and workflow platforms such as Monday.com, Smartsheet, Asana, or similar.
• Familiarity with creative production workflows and in-house studio operations.
• Skilled at building client-ready presentations.
• Proficiency with Gen AI tools relevant to account management and client services.
• Ability to critically evaluate AI outputs.

Nice to have

• Experience in an FMCG, beverage, or consumer brand environment

About the company

Established in 2004, OLIVER is a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, they leverage AI technology to deliver tailored solutions.