Social Project Manager

The role

You will manage daily workflow, allocate resources, and ensure jobs move through the process efficiently for the GSS team. You will work with the account team to triage briefs, track client satisfaction, and identify process improvements.

What you will do

• Lead end-to-end workflow management for the GSS team
• Provide daily clarity on priorities and task lists to the creative team
• Support the Senior Account Manager with brief triage
• Develop and maintain knowledge of GSS and TCF team capabilities and capacity
• Track and monitor CSAT responses and share insights with stakeholders
• Manage OMG compliance requirements across all deliverables
• Oversee the upload of final assets to Bynder
• Identify and implement process improvements
• Serve as a communication point between the creative team and account leadership

Required qualifications

• Experience in project management, traffic management, or studio operations within a creative, production, or marketing environment
• Strong organisational skills
• Clear, confident communication
• Working knowledge of creative production workflows
• Experience tracking client satisfaction data or delivery quality metrics
• Comfort with OMG compliance processes
• Proficiency with Gen AI tools
• Experience building personal AI workflows
• An agentic approach to problem-solving
• Ability to critically evaluate AI outputs

Nice to have

• Experience with Bynder

About the company

Established in 2004, OLIVER is a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, they leverage AI technology to deliver tailored solutions.