Customer Success Engineer - Privacy Automation

The role

You will deliver 1:1 Ask the Expert sessions to help customers troubleshoot and configure OneTrust solution domains. You will also create reusable enablement content like knowledgebase articles, blog posts, and video tutorials.

What you will do

• Deliver 1:1 Ask the Expert sessions with customers
• Resolve issues, clarify product behavior, and answer how-to questions
• Translate customer challenges into actionable guidance
• Build trusted working relationships with customer users and administrators
• Partner with TAs, Support, Product, and Enablement teams
• Create and maintain scalable enablement assets

Required qualifications

• Experience in a technical customer-facing role such as Customer Success, Support Engineering, Professional Services, or Solutions Consulting
• Familiarity with cloud-based software platforms and enterprise SaaS workflows
• Strong product troubleshooting and problem-solving skills
• Excellent written and verbal communication
• Customer-first mindset with high emotional intelligence and empathy
• Ability to multitask, prioritize, and manage time across multiple engagements
• Ability to collaborate cross-functionally

Nice to have

• 3 - 5 years experience preferred
• Prior experience as a OneTrust Implementation Consultant or Support Engineer
• Prior experience in a customer-facing role involving direct OneTrust platform usage
• Expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management)

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retirement account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees

About the company

OneTrust is an AI-Ready Governance Platform that unifies regulatory intelligence, automation, and connected governance workflows. The company's mission is to enable innovation through the responsible use of data and AI.