Clinical Operations Manager- Radiology

The role

This person will own the resolution of clinical escalations across the member journey. They will refine operational workflows, deliver training on radiology fundamentals, and act as a radiology subject matter expert for product development.

What you will do

• Own resolution of clinical escalations end-to-end
• Partner with ordering providers, imaging facilities, and payers to resolve issues
• Identify escalation patterns and drive root-cause fixes
• Serve as the escalation point for frontline teams on clinical questions
• Review and continuously refine clinically-informed operational workflows
• Build and deliver training for internal teams on radiology fundamentals
• Review and refine member- and provider-facing talk tracks
• Act as the embedded radiology SME for the product team

Required qualifications

• 5+ years of experience in radiology operations
• Hands-on exposure across both health system/hospital-based imaging and outpatient/freestanding imaging center environments
• Deep working knowledge of the imaging order lifecycle
• Fluency across modalities (MRI, CT, PET, ultrasound, X-ray, mammography, DEXA)
• Ability to translate clinical knowledge for non-clinical audiences
• Strong escalation management instincts
• Comfort operating in a fast-moving, dynamically changing environment
• A builder's mentality
• Low ego, high ownership

Nice to have

• Clinical or technical credential (e.g., RT(R), CT/MRI certification, RN, or radiology practice management background)
• Experience with radiology benefit management (RBM), utilization management, or payer-side imaging programs
• Familiarity with RIS/PACS systems, HL7/FHIR order workflows, or imaging network operations

About the company

OneImaging provides a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states. Their solution helps patients and families access essential radiology services at fair prices.